1. Ensure the node is running
Make sure your node has been running for at least 15–30 minutes
Restart the node or host machine if needed
2. Check Node UI status
Open your Node UI in a browser:
http://<your-node-ip>:4449
Example:
http://192.168.1.10:4449
Confirm the node shows as ONLINE
If not, give some time, check again. If this fails = then restart the node and check again
3. Check NAT status
NAT should be Open or Moderate
Strict / Symmetric NAT can prevent visibility
Double NAT setups may also cause this issue
Refer to NAT troubleshooting if needed.
4. Avoid multiple nodes on the same IP
Running multiple nodes on a single public IP is not supported
Ensure only one node is active per IP
5. If the issue persists
Share the following with support:
Node identity
Node version
Operating system
Logs (if available)