Troubleshooting | MystNodes Help Center
Troubleshooting your node service
By Andzej and 2 others3 authors18 articles
Node is offline or not visibleIf your MystNode appears offline, not visible in apps, or missing from discovery, follow these steps to identify the issue.
Connections fail or sessions dont completeIf your node receives connection attempts but sessions fail, or your node shows “Monitoring failed”, follow these steps to identify and fix the issue.
How to get or submit node logs without UI accessIf you cannot access the MystNode UI, you can still view logs, export them, or submit an issue directly from your system.
NAT types explained and how to fix Strict NATYour NAT type determines how your node connects to other peers.
If your node is behind Strict or Symmetric NAT, connections may fail or your node may show “Monitoring failed”
How to change NAT status – WindowsIf your node shows Strict NAT, follow these steps to improve connectivity.
How to change NAT status – macOSIf your node shows Strict NAT, follow these steps to improve connectivity.
Checking for double NATDouble NAT occurs when two routers are used on the same network. This can cause issues with peer-to-peer connectivity
Firewall is blocking node trafficIf your node receives connection attempts but sessions fail, your firewall may be blocking required traffic.
Firewall rules reset after reboot
Hosting provider is blocking portsSome hosting providers restrict UDP traffic or block incoming ports. This can prevent your node from accepting connections.
Node service restart
Node Statuses ExplainedNode status helps identify the current state of your node and diagnose issues.
TUN device errors and troubleshootingTUN device errors usually occur when the required network module is missing or not configured correctly.
How to troubleshoot DNS settings (Windows, macOS, Linux)If your node cannot establish connections or browsing fails, there may be an issue with your DNS configuration.
Docker on VPS behind NATIf your node is running inside a Docker container on a VPS and connections fail, your container network setup may be the issue
When your node is behind the Mobile Router (extra tips)
The onboarding flow did not work, how to claim my node?
Forgot MystNodes passwordReset Your MystNodes Password