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Why does my Node show as Offline on the Nodes List?
Why does my Node show as Offline on the Nodes List?
Andzej Korkuz avatar
Written by Andzej Korkuz
Updated over a week ago

Having trouble showing your Mysterium node as online? You're not alone - and it can be difficult to know where to start when it comes to solving issues. Before you contact support, here are a few troubleshooting steps to try.

1. Check if Node is Running

Make sure Node is running for at least 15-30 minutes.

2. Check NodeUI

Use NodeUI to confirm that your node is online. You can find NodeUI at the IP address of your node, followed by 4449. For example, if the IP of your node is, try navigating to If your Node isn't ONLINE, you can try restarting your node or host machine running it and checking again.

3. Verify Node Identity

You can check if your node's identity is listed in the Discovery service by using the link[node-identity]. If it loads your Node's info, then it means it's available to VPN consumers.

4. Contact Support

If none of the above steps solve the issue, please contact our support team. Give a clear description of which steps failed, and also include your Node's identity, version and OS for troubleshooting.

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